General Terms and Conditions

*  This is merely a translation of the legally valid terms and conditions (Allgemeine Geschäftsbedingungen “AGB”) according to German law. *

 

1. Validity, definitions of terms

(1) Claudia Krueger – Fabulous Life Spirit, Flueggestrasse 14, D-30161 Hannover, Germany (hereinafter: “we” or “Claudia Krueger” or “Fabulous Life Spirit”) operates an online shop for goods, digital products, and services at the website https://fabulous-life-spirit.com. The following general terms and conditions apply to all services between us and our customers (hereinafter: “customer” or “client” or “you”) in their version valid at the time of the order, unless otherwise expressly agreed.

(2) “Consumer” within the meaning of these terms and conditions is any natural person who enters a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. “Entrepreneur” is a natural or legal person or a legally capable partnership that acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction, whereby a legally capable partnership is a partnership that is equipped with the capacity to acquire rights and incur obligations.

(3) Claudia Krueger conducts coaching, consulting, workshops, retreats, and mentoring programs with her company solely based on the German ‘AGB’ – General Terms and Conditions (GTC). By commissioning, these terms are considered accepted. These GTC are part of all contracts that Claudia Krueger concludes with the clients regarding the services offered by Claudia Krueger. Conflicting terms and conditions of the client do not apply unless they are expressly recognized in writing by Claudia Krueger.

(4) The subject of the mentor/coach-client relationship is the provision of the agreed services, not the achievement of a specific success. In particular, Claudia Krueger does not owe a specific economic or health-related outcome. The statements and recommendations of Claudia Krueger serve the client’s self-responsible personal development. They can in no case replace a visit to a doctor, therapist, or alternative practitioner.

(5) Claudia Krueger is entitled to engage assistants, expert third parties, and other vicarious agents for the implementation of a workshop, retreat, or mentoring program.

(6) Claudia Krueger provides the consulting services based on the data and information provided by the client. The responsibility for their factual accuracy and completeness lies with the client.

(7) A corresponding declaration of consent must, if applicable, be signed by the customer before the appointment or workshop. It is a prerequisite for the work with Claudia Krueger.

2. Confidentiality obligation

(1) Claudia Krueger undertakes to keep information about the client obtained from meetings strictly confidential, not to pass it on to third parties, and, at the client’s request, to have a corresponding declaration of commitment signed by the employees or freelancers.

(2) An exception exists in the case of so-called ‘case studies.’ Case studies serve the purpose of the professional development of Claudia Krueger, who documents sessions as part of the supervision of a training qualification. In this case, the client receives a voucher code for booking the service, for example, Life Alignment Balance©. By redeeming this voucher code and receiving a generous discount, the client agrees that information from the respective sessions may be shared with third parties, in this case the trainers of Claudia Krueger, in anonymized form.

3. Conclusion of contracts, storage of the contract text

(1) The following provisions regarding the conclusion of the contract apply to orders via our online shop at https://fabulous-life-spirit.com.

(2) Our product representations on the Internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) The following regulations apply when an order is received in our online shop: The customer makes a binding offer by successfully completing the ordering procedure provided in our online shop. The order is placed in the following steps:

1. Selection of the desired goods, the digital goods, the chosen service(s),
2. Adding the products by clicking the corresponding button (e.g., ‘Add to Cart,’ ‘Add to Shopping Bag,’ etc.),
3. Checking the information in the shopping cart,
4. Accessing the order overview by clicking the corresponding button (e.g., ‘Proceed to Checkout,’ ‘Proceed to Payment,’ ‘To Order Overview,’ etc.),
5. Entering/checking the address and contact details, selecting the payment method, confirming the terms and conditions and the cancellation policy, if applicable, the coaching and balance agreement,
6. If the agreed quality of the goods deviates from their usual quality and conditions of use, confirmation of a negative quality agreement.
7. If the agreed condition of the goods differs from their usual condition and intended use, confirmation of a negative quality agreement,
8. Completion of the order by pressing the “Buy now” button. This constitutes your binding order.
9. The contract is concluded when you receive an order confirmation from us at the specified e-mail address within three working days.

(4) In the event of the conclusion of the contract, the contract comes into effect with Claudia Krueger – Fabulous Life Spirit, Flueggestraße 14, D-30161 Hannover, Germany.

(5) Before placing the order, the contract data can be printed using the browser’s print function or saved electronically. The processing of the order and the transmission of all information required in connection with the conclusion of the contract, in particular the order data, the terms and conditions (AGB), and the cancellation policy, is conducted by e-mail after you trigger the order, partially automated. We do not store the contract text after the conclusion of the contract.

(6) Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g., the browser’s ‘Back’ button). They can also be corrected by prematurely cancelling the ordering process, closing the browser window, and repeating the process.

(7) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is conducted by e-mail, partly automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of the e-mails is technically ensured, and in particular not prevented by spam filters.

4. Subject of the contract and essential characteristics of the products

(1) The subject of the contract in our online shop is:

1. The sale of goods. The specific goods offered can be found on our product pages.
2. The sale of digital goods, e.g., software, reports, or media downloads. The specific digital goods offered can be found on our product pages.
3. The provision of services. The specific services offered can be found on our product pages.

(2) The essential characteristics of the goods, digital products, and services can be found in the item description. If the agreed quality of the goods differs from their usual quality and conditions of use, this will be explicitly pointed out in the item description (negative quality agreement). Insofar as the customer has given their explicit consent to the negative quality deviation, this defines the subject of the contract.

(3) The acquisition of digital products is subject to the restrictions visible in the product description or otherwise arising from the circumstances, in particular regarding hardware and/or software requirements for the target environment. Unless expressly agreed otherwise, the subject matter of the contract is only the private and commercial use of the products without the right to resell or sublicense.

5. Prices and payment terms for services

(1) The offers are non-binding. Changes are reserved. All prices are in euros. The prices listed in the respective offers as well as the shipping costs are total prices and include all price components, including all applicable taxes.

(2) For consulting/services, the fees published on the website https://fabulous-life-spirit.com or stated in the respective offer are charged. A short initial consultation of no more than 20 minutes, also by phone, is free and clarifies whether Claudia Krueger can actually provide the perfect support for the client.

(3) As a rule, the sessions take place in person online via Zoom or, upon request, on-site in Hannover, Germany. If the consultation takes place outside Claudia Krueger’s premises, additional travel costs of €0.30 per kilometre and accommodation costs within a reasonable range, as well as a daily allowance of €60, – will be charged. As long as there is no written cost approval from a third party, the client is liable for the consulting fee.

(4) For consultations/services outside the premises of Claudia Krueger, the fee together with travel and accommodation costs as well as the daily meal allowance must be transferred in advance to Claudia Krueger’s account at the latest one week before the agreed appointment. Otherwise, Claudia Krueger is entitled to terminate the contract.

(5) The withholding of the fee and the offsetting are only permissible if the customer’s claims have been acknowledged by Claudia Krueger or have been legally established.

(6) Individual services may have time limitations. If a service takes less time than the booked and already paid-for time, the remaining minutes are credited to the customer in 10-minute blocks and stored in a type of time account. This so-called “time credit” can be redeemed within one year for content from the corresponding services, for example telephone support. This also applies to sessions in which the client’s higher self does not give permission for a session. In this case, the time spent up to the point of realization/non-granted permission or alternative solution finding is calculated, and the remaining time of the appointment is stored as time credit. The entitlement to the stored time credit expires after the first year of initial storage. The data is then deleted.

(7) For “package” orders of services, e.g., mentoring programs that include, for example, ten Soul Work Sessions, the individual sessions must be redeemed within 18 months of the order being placed. Any remaining sessions after this period will expire from that point on and can no longer be taken.

(8) For participation in a retreat or group mentoring with a limited number of spots, a deposit announced accordingly or a fully completed order secures the spot. The spots are allocated according to the date the order is received.

6. Cancellations of booked services

(1) Already agreed appointments for individual sessions must be attended punctually and can be rescheduled a maximum of once, with a cancellation 24 hours before the appointment. After that, the fee is due in full – i.e., the service paid for in advance is considered provided and the contract fulfilled, unless the appointment can be reassigned.

(2) The agreed starting time for meetings must be observed. Delays in the start caused by the client will reduce the agreed duration of the appointment accordingly.

(3) In the event of cancelling participation in a group retreat or mentoring program, the amount remains fully payable, unless the spot can be reassigned or there is a compelling and convincing reason (e.g., serious illness that completely prevents participation). The refund of the booking amount is therefore at the personal discretion of Claudia Krueger.

(4) If Claudia Krueger cancels an appointment or a group retreat or mentoring program herself, all payments already made will be refunded in full, provided that no suitable alternative date can be found.

(5) Claudia Krueger reserves the right to cancel a booking at any time for personal or other reasons, for example, if she feels that the joint work is not productive or personally not suitable. In this case, the booking amount will be fully refunded or, in the case of partially completed services, proportionally reimbursed.

7. Prices, payment and delivery terms of goods and digital products

(1) The prices listed in the respective offers, as well as the shipping costs, are total prices and include all price components, including all applicable taxes.

(2) The respective purchase price must be paid before the delivery of the product (prepayment) unless we explicitly offer payment by invoice. The payment methods available to you are indicated under a correspondingly labelled button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, the payment claims are due immediately.

(3) In addition to the stated prices, shipping costs may apply for the delivery of products, unless the respective item is marked as free of shipping charges. The shipping costs will be clearly communicated to you again in the offers, if applicable in the shopping cart system, and on the order summary.

(4) All offered products are ready for immediate shipment, unless explicitly stated otherwise in the product description (delivery time within Germany: 3-5 days after receipt of payment).

(5) The following delivery area restrictions exist for goods/material goods: Delivery is made to the following countries: Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus.

(6) If delivery of the goods fails for reasons for which you are responsible, you shall bear the reasonable costs incurred by us as a result. This does not apply to the shipping costs if you effectively exercise your right of withdrawal. For the return shipping costs, in the event of an effective exercise of the right of withdrawal by you, the regulations stipulated by us in the cancellation policy apply.

8. Updates, consumer cooperation obligations

(1) If a contract for goods with digital elements or for digital products (digital content and services) is concluded with a consumer and the statutory update obligation has not been effectively excluded by contract, the customer will regularly be provided with updates that ensure the functionality and (IT) security of the purchased item (e.g., security updates against new security threats, etc.).

(2) We are entitled to engage a third party (e.g., the manufacturer or its supplier) to provide the updates.

(3) The period during which updates are provided depends on the type of the respective purchased item and is explained in the product description.

(4) Consumers will be informed about the provision of updates as well as the proper installation thereof (via email).

(5) The customer is obliged to properly install provided updates according to the installation instructions.

9. Right of retention, retention of title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the full purchase price has been paid and they only pass into your ownership upon personal acceptance of the package.

 

10. Copyright

(1) All documents/texts and recordings (video and audio) handed over to customers or participants are, unless otherwise agreed, included in the agreed remuneration.

(2) The copyright of the documents/texts and recordings (video and audio) belongs solely to Claudia Krueger. The customer/participant is not permitted to reproduce the documents/texts and recordings in whole or in part and/or make them accessible to third parties without the written consent of Claudia Krueger.

11. Right of withdrawal

As a consumer, you have a right of withdrawal. This is governed by our cancellation policy.

12. Contract language

German is the only language available as the contract language.

13. Liability

(1) Subject to the following exceptions, our liability for breaches of contractual obligations, as well as for tort, is limited to intent or gross negligence.

(2) We are liable for slight negligence in the event of injury to life, body, or health, or in the case of a breach of an essential contractual obligation, without limitation. If we are delayed in performance due to slight negligence, if performance has become impossible, or if we have violated an essential contractual obligation, liability for resulting property and financial damages is limited to the typically foreseeable damage under the contract. An essential contractual obligation is one whose fulfilment makes the proper execution of the contract possible in the first place, whose violation endangers the achievement of the contractual purpose, and whose observance on which you can regularly rely. This includes, in particular, our obligation to take action and fulfil the contractually owed performance, as described in §§ 3 and 4.

(3) If the customer fails, when purchasing a product with digital elements or when purchasing digital products (digital content and services), to install an update that has been provided to them and of whose availability they have been informed within a reasonable period, we are not liable for a defect in the goods that is solely due to the absence of this update.

(4) Furthermore, each customer bears full responsibility for themselves and their actions during and outside of appointments, workshops, retreats, and mentoring and is responsible for any damages caused by them.

(5) Instructions from the consultant must be strictly followed. Claudia Krueger assumes no liability in the event of non-compliance.

(6) Claudia Krueger is liable within the scope of the duty of care of a prudent businesswoman for the accuracy of the service description and the proper provision of the contractually agreed services. Claudia Krueger’s liability is limited to three times the participation fee and applies only in cases of intent and gross negligence.

(7) The arrival and departure of the customer to and from the event location is always at their own risk. Liability on the part of Claudia Krueger is excluded.

(8) The information, advice, and exercises in individual sessions, workshops, retreats, and group mentoring, as well as in all documentation, have been carefully checked by Claudia Krueger. The activity of Claudia Krueger is purely advisory. Therefore, success is not guaranteed. Liability for this is excluded. The shipping or electronic transmission of any data is at the customer’s risk.

14. Warranty

(1) The warranty is governed by the statutory provisions under German law.

(2) For transactions with entrepreneurs, the warranty period for delivered goods is 12 months.

(3) As a consumer, you are requested to check the item/the digital goods or the service provided immediately upon contract fulfilment for completeness, obvious defects, and transport damage, and to notify us as well as the carrier of any complaints as soon as possible. If you do not comply with this, this naturally has no effect on your statutory warranty claims.

15. Place of performance, place of jurisdiction, and applicable law

(1) Claudia Krueger, Fabulous Life Spirit, Flueggestrasse 14, D-30161 Hannover, Germany

(2) The place of performance for services under the contract is Hannover, Germany.

(3) The place of jurisdiction for lawsuits against Claudia Krueger is her registered office in Hannover, Germany.

(4) German law exclusively applies to the entire contractual relationship between Claudia Krueger and the participant/customer/client.

(5) German law applies. For consumers, this choice of law only applies insofar as it does not deprive them of the protection granted by the mandatory provisions of the law of the state of the consumer’s habitual residence (principle of favourability).

(6) The provisions of the UN Sales Convention (CISG) expressly do not apply.

(7) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the provider’s registered office.

16. Severability clause

Should any provision of this amendment be or become invalid, the validity of these General Terms and Conditions (AGB) shall not be affected. The parties undertake to replace the invalid provision with a valid provision that corresponds to the actual intent of the parties and the economic significance of the provision. The same applies in the event of a regulatory gap.